Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned:

• Perishable goods like food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at info@fitnesseddy.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@fitnesseddy.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver, and they will be notified about your return.

Shipping Returns

To return your product, you should mail your product back to the return address provided by our support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds and returns, feel free to contact us at: info@fitnesseddy.com.