Refunds & Returns Policy: 30-day money-back guarantee

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging. We also need your order number or proof of purchase.

The following cannot be returned:

• Perishable goods
• Intimate or sanitary goods
• Hazardous materials, and flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items (the product page will say if an item is not returnable)

1. Email us at info@fitnesseddy.com with your order number, the item(s) you want to return, and the reason. If the item is damaged or defective, include clear photos of the item and packaging.
2. Wait for our reply. We will send you the return address and instructions. Please do not send items back without our confirmation, and do not send them to the manufacturer.
3. Ship it back. We recommend a trackable service, and insurance for higher-value items.
4. We inspect it and email you to confirm that we received it and whether your refund is approved.

You are responsible for the cost of shipping your return, unless the item arrived damaged or defective. Return shipping costs are non-refundable. We do not guarantee that we will receive an item that is lost in transit, so please keep your tracking number until your refund is confirmed.

If your order arrives damaged or defective, contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund, and you will not pay for return shipping.

Once your return is received and inspected, we will email you to confirm receipt and to tell you whether your refund is approved or rejected.

If approved, your refund is issued to your original payment method. This typically takes 5–7 days after we receive and inspect the item. Your bank or card issuer may need additional time to post the credit.

Haven’t received your refund? Check your bank account again, then contact your card issuer. If you still do not see it, email us at info@fitnesseddy.com.

In some situations, only a partial refund is granted:

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

We only replace items that are defective or damaged. If you need a replacement of the same item, email us at info@fitnesseddy.com. For a different size or product, return the original item for a refund and place a new order.

To cancel an order, contact us as soon as possible. Orders can enter processing quickly, so we cannot guarantee a cancellation once processing has started. If your order has already shipped, the return process above applies.

Refunds are issued to the original payment method, which means the person who placed the order.