Privacy Policy: how Fitness Eddy handles your data

This Privacy Policy applies to fitnesseddy.com (the “Website”), operated by Fitness Eddy LLC (“Fitness Eddy”, “we”, “us”), 1872 Pleasantville Rd, Briarcliff Manor, NY 10510, United States. We decide how and why your personal information is processed. Contact us at info@fitnesseddy.com.

• Order and account details: name, email address, phone number, billing and shipping addresses, and the items you order.
• Payment details: entered into our payment providers’ secure fields (for example Stripe, Apple Pay and Google Pay). We do not store full card numbers on our servers.
• Communications: messages you send through our contact form, email, live chat, phone, text or WhatsApp, and your newsletter sign-up email.
• Checkout activity: if you enter your email at checkout but do not finish your order, we may save it so we can send you a reminder.
• Device and usage data: IP address, browser and device type, pages viewed, referring pages, products viewed, and date and time of visit, collected through cookies and similar technologies.

We do not knowingly collect Social Security numbers or other government ID numbers.

• To process orders, take payment, arrange delivery and send order, shipping and tracking updates.
• To handle returns, refunds and customer support.
• To prevent fraud and keep the Website secure.
• To send marketing emails and offers, if you subscribe. You can unsubscribe at any time.
• To understand how the Website is used and to improve it.
• To measure and personalize advertising on platforms such as Google, Meta and Pinterest.
• To meet legal, tax and accounting obligations.

If you are in the European Economic Area, the UK or Switzerland, our legal bases are performing our contract with you, our legitimate interests (such as security, analytics and improving our service), your consent where required, and legal obligations.

• Payment providers to process payments and prevent fraud.
• Suppliers, fulfillment partners and carriers who need your name, delivery address, phone number and email to prepare, ship and deliver your order. They may be located outside your country.
• Service providers that host the Website, send email, provide live chat, order tracking, abandoned-cart reminders and security.
• Analytics and advertising partners such as Google, Meta and Pinterest, through cookies and pixels (see Cookies below).
• Authorities and professional advisers where required by law, to protect our rights, or in connection with a business transfer.

We do not sell your personal information for money, and we do not share it with other customers.

Cookies are small files stored on your device. We and our providers use them to keep your cart and login working, secure the Website, measure traffic (for example Google Analytics through Site Kit and Jetpack Stats) and measure and personalize advertising (for example Google Ads, the Meta Pixel and the Pinterest tag).

You can block or delete cookies in your browser settings, but parts of the Website, such as the cart and checkout, may stop working. You can also use the industry opt-out tools at optout.aboutads.info and optout.networkadvertising.org, and the ad settings in your Google, Meta and Pinterest accounts. Where the law requires your consent for non-essential cookies, we ask for it.

To stop marketing emails, use the unsubscribe link in any email or write to info@fitnesseddy.com. Order and service emails, such as shipping updates, will continue. If you receive a cart reminder, the email includes a way to opt out of further reminders.

We keep personal information for as long as needed to fulfill orders, handle returns and support, meet tax, accounting and legal obligations, and prevent fraud. After that we delete or de-identify it. Backups may keep residual copies for a short time.

We use commercially reasonable safeguards, including encrypted (HTTPS) connections, and we limit access to personal information. No website or electronic storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of marketing. California residents have additional rights described in our California Privacy Notice. If you are in the EEA, UK or Switzerland, you can also complain to your local data protection authority.

To exercise a right, email info@fitnesseddy.com or call +1 (646) 631-8771. We may need to verify your identity, and we respond within the time required by law, generally within 30 to 45 days. We may keep information we are legally required to keep, such as order records.

We are based in the United States, and our providers operate in the United States and other countries. If you are outside the United States, your information will be processed there. Where required, we rely on appropriate safeguards for these transfers.

The Website is not directed to anyone under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

The Website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

We may update this policy. The current version is always the one on this page. If a change materially affects how we use information you have already given us, we will take reasonable steps to tell you.

Fitness Eddy LLC, 1872 Pleasantville Rd, Briarcliff Manor, NY 10510, United States
Email: info@fitnesseddy.com
Phone: +1 (646) 631-8771