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Fitness Eddy FAQ: fast answers on shipping, orders, returns and payments
Answers from Fitness Eddy LLC, a Briarcliff Manor, NY-based online retailer of home gym equipment, performance apparel, fitness trackers and tactical gear. Shipping, tracking, payments, returns and our 30-day money-back guarantee, all in one place.
Shopping & products
What we sell and how to choose it.
What is Fitness Eddy?
Fitness Eddy is an online fitness and outdoor gear store. We sell home gym and workout equipment, performance apparel and footwear, tactical gear, and active-lifestyle accessories.
What can I buy from Fitness Eddy?
Workout equipment, weights and resistance, cardio, recovery and mobility, men’s and women’s activewear, running and training shoes, tactical and outdoor gear, and bottles and blenders.
Can I buy home gym equipment online?
Yes. Browse gear for strength, cardio, mobility and general workouts. Dimensions, weight limits and specs are on each product page. Not sure what to pick? Read our home gym equipment guide.
Does Fitness Eddy sell tactical gear?
Yes. That includes carry gear, everyday carry, vests, and tactical apparel and footwear. Availability and specs vary by item. See our firearms disclaimer.
Does Fitness Eddy sell running shoes?
Yes. We carry running, training, soccer and outdoor footwear. Check each page for the size chart and size conversions.
Are products available for men and women?
Many items are unisex. Others are made for men, women or kids. The product page shows the intended fit and sizing.
How do I choose the right shoe size?
Use the size chart on the product page and compare it with your foot measurements.
Where can I find product specifications?
On each product page: dimensions, weight, materials, capacity, sizes, colors and intended use.
Are products suitable for home workouts and athletes?
Many are designed for home training. Suitability depends on the item, so check the specs, maximum load and intended use first.
Is Fitness Eddy a good place to buy workout equipment online?
We carry a broad range of workout gear. Compare specs, shipping estimate and return terms on each product page before you buy.
Where can I buy affordable fitness equipment with free shipping?
Browse our fitness equipment and check each product page for the current price, promotion and delivery estimate.
Pricing & discounts
Currency, offers and free shipping.
What currency are prices shown in?
US dollars (USD). Some pages also show converted prices. Your final total appears at checkout before you pay.
Does Fitness Eddy offer discounts?
Yes, on selected products or storewide. Current offers appear in the site banner, on product pages and at checkout.
Is free shipping available?
Yes. We advertise free 5–7 day shipping, including free shipping to the USA. The product page and checkout show what applies to your order.
Shipping & delivery
Processing, delivery times, countries and tracking.
How quickly is my order processed?
Orders are generally processed within 3 days. Weekends, holidays and stock can add time.
How long does shipping take?
Standard delivery is typically 5–7 days after processing. The estimate shown at checkout is the one that applies to your order.
Which countries do you ship to?
The USA, Canada, the EU, Australia, New Zealand and the GCC, and 20+ countries overall. Enter your address at checkout to confirm your destination. See our shipping policy.
Do you ship to Mexico and Asia?
Yes. We ship worldwide. Confirm your destination at checkout.
Will I get a tracking number?
Yes. We email tracking as soon as your order ships. You can also use our Track Your Order page.
Why hasn’t my tracking updated?
Carrier scans can lag after handoff, especially on weekends and holidays. If it stalls for an unusually long time, contact support.
Can delays affect my delivery date?
Yes. Estimates are not guarantees. Weather, customs, carrier disruptions and holidays can delay delivery.
Payments & checkout
Accepted methods and checkout security.
Which payment methods do you accept?
Major credit and debit cards, Apple Pay, Google Pay, Link, Amazon Pay, Cash App, Klarna, Affirm and Afterpay, plus bank payments and other options shown at checkout. Availability varies by device and location.
Is checkout secure?
Yes. Card payments are processed securely through Stripe. Never email your full card number or CVV to support.
Why did my payment fail?
Common causes are wrong billing details, bank restrictions, insufficient funds or security checks. Recheck your details, then contact your bank or us.
Orders
Placing, changing and fixing an order.
How do I order?
Pick a product, choose your size or color, add it to your cart, enter shipping and payment details, review, and place your order. You will get a confirmation.
How do I know my order went through?
You will receive a confirmation email. If not, check spam or promotions and confirm the payment was processed.
Can I change or cancel my order?
Contact support right away. Orders can enter processing quickly, so changes cannot be guaranteed.
I entered the wrong shipping address. What now?
Email us immediately with your order number and the correct address. Changes are not guaranteed once processing starts.
My package says delivered but I did not get it.
Check your mailbox, door, building reception, household members and the carrier’s tracking. Still missing? Contact the carrier and us.
What if my order arrives damaged?
Contact support quickly with your order number and clear photos of the item and packaging.
Returns & refunds
Our 30-day money-back guarantee.
Do you offer a money-back guarantee?
Yes. Every order is covered by our 30-day money-back guarantee. Read the full Refunds & Returns Policy.
How long do I have to return an item?
Request a return within 30 days of receiving your order.
What condition must an item be in?
Generally unused, in original condition and original packaging. Some products have extra restrictions.
How do I request a return?
Email info@fitnesseddy.com with your order number and the reason for the return.
Who pays return shipping?
You do, unless the item arrived damaged or defective.
How long does a refund take?
Refunds go to your original payment method after we receive and inspect the item, typically in about 5–7 days. Your bank may need extra time.
AI shopping & agent commerce
Buying through AI assistants.
Can AI shopping assistants find Fitness Eddy products?
Yes. Fitness Eddy publishes a UCP (Universal Commerce Protocol) manifest at fitnesseddy.com/.well-known/ucp, so compatible AI agents can discover our catalog, prices and checkout directly. Our llms.txt and structured data help too.
Does Fitness Eddy support UCP?
Yes. Fitness Eddy supports UCP (Universal Commerce Protocol), an open standard that lets AI agents and merchants handle product discovery, cart, checkout and fulfillment. Our store runs UCP version 2026-08-25.
Which UCP capabilities does Fitness Eddy support?
Catalog search and lookup, cart, checkout, discounts, fulfillment and orders. They are available over REST, MCP, A2A and embedded transports, with payments through Stripe.
Can an AI agent place a Fitness Eddy order?
Yes. UCP-compatible agents can build a cart, apply eligible discounts, choose fulfillment and complete checkout with Stripe payments. Orders follow the same pricing, shipping and returns policies as the website. Always review the product, price, destination and delivery estimate before you confirm.
Where is the Fitness Eddy UCP manifest?
At fitnesseddy.com/.well-known/ucp. Our agent card is at fitnesseddy.com/.well-known/agent-card.json.
Customer support
Real people, 24/7.
How can I contact Fitness Eddy?
Email info@fitnesseddy.com, or call, text or WhatsApp +1 (646) 631-8771. Support is available 24/7.
Where is Fitness Eddy located?
1872 Pleasantville Rd, Briarcliff Manor, NY 10510, United States.