Customer support
Talk to a real person at Fitness Eddy
Order questions, sizing help, returns or a product you can’t find: send us a message and our US-based team gets back to you, usually within one business day.
Send us a message
Tell us what you need and include your order number if you have one. It helps us answer in one reply.
Quick answers
The questions we hear most, answered in seconds.
Where is my order?
Orders ship within 3 days, then arrive in 5 to 7 days in the USA. Use our order tracking page with the tracking number from your shipping email.
Is shipping really free?
Yes, on every order with no minimum. See the full shipping policy for international delivery times.
How do I return something?
You have 30 days to return by mail. Start with our refunds and returns policy, or message us and we’ll walk you through it.
Do you ship outside the USA?
Yes. We deliver worldwide, including Canada, Europe, Australia, New Zealand and the Gulf. Delivery outside the USA usually takes 10 to 20 days.
How do I get 20% off?
New customers get 20% off their first order, applied automatically at checkout. No code needed.
Still have questions?
Browse the full FAQ or use the form above.